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Privacy Policy

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Last updated: 2 November 2026

Nationwide Boiler Hire respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, use our services or subscribe to our marketing.

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1. Who we are

Nationwide Boiler Hire is a trading name of J and U Services Limited. References to “we”, “us” and “our” in this policy mean J and U Services Limited trading as Nationwide Boiler Hire.

J and U Services Limited is the data controller responsible for the personal information covered by this policy.

If you have questions about this policy, wish to exercise your data protection rights or want to make a privacy complaint, please contact us:

Email: info@nationwideboilerhire.co.uk
Telephone: 01782 412342
Post: J and U Services Limited trading as Nationwide Boiler Hire, Unit 4 Blurton Business Park, Barlaston Road, Stoke-on-Trent, ST3 3LD

Please mark written enquiries “Data Protection”.

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2. Information we collect

Depending on how you interact with us, we may collect:

  • Contact details: your name, email address, telephone number, company name, job title and business or site address.

  • Enquiry and quotation information: your heating or hot water requirements, site details, requested hire dates and information you provide in forms, emails or conversations.

  • Customer and hire records: orders, hire agreements, delivery and collection details, site contacts, invoices and related correspondence.

  • Marketing preferences: your subscription preferences, consent records and requests to unsubscribe.

  • Technical information: your IP address, browser and device information, and information about website visits and advertising interactions, depending on the technologies used and your cookie choices.

Please only provide personal information relevant to your enquiry. If you provide another person’s details, such as a site contact, please make them aware of this policy.

 

3. How we collect information

We collect information directly from you when you:

  • Complete an enquiry or quotation form.

  • Contact us by telephone or email.

  • Request or use our services.

  • Subscribe to receive marketing.

  • Browse our website or interact with our advertising.

We may also receive business contact details from your employer, colleagues or contractors where they are arranging a quotation or hire involving you.

Our website and advertising providers may collect technical information through cookies and similar technologies, as explained below.

 

4. How we use your information

We use personal information to:

  • Respond to enquiries and prepare quotations.

  • Arrange and manage equipment hire, delivery, installation, servicing and collection.

  • Communicate with customers and relevant site contacts.

  • Maintain business, accounting and customer records.

  • Send marketing emails to people who have subscribed.

  • Measure the effectiveness of our Google Ads campaigns, subject to consent.

  • Operate and secure our website and business systems.

  • Meet legal obligations and manage complaints or disputes.

 

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information. We rely on:

Contract: where processing is necessary to perform a contract with you or take steps at your request before entering into one.

Legitimate interests: where processing is necessary to respond to business enquiries, provide services to an organisation you represent, manage customer relationships, protect our systems or establish, exercise or defend legal claims. We balance these interests against your rights and privacy.

Legal obligations: where processing is necessary to meet accounting, tax or other legal requirements.

Consent: for marketing email subscriptions and Google Ads conversion tracking involving cookies or similar technologies.

You do not have to provide personal information, but without the necessary contact and site details we may be unable to respond to your enquiry, prepare an accurate quotation or provide our services. Marketing subscriptions are optional.

 

6. Website hosting and Wix

Our website is hosted on Wix.com.

When you submit an enquiry, request a quotation or subscribe to marketing through our website, Wix processes and stores the information you provide on our behalf so that we can manage and respond to your request.

Wix also processes technical information needed to operate, secure and maintain the website. For personal information processed on our behalf, Wix acts as our data processor.

Information may be stored through Wix’s data storage, databases and applications, and processed by its service providers.

Further information is available in the Wix Privacy Policy.

 

7. Marketing communications

If you subscribe to our marketing, we will use your details to send emails about our boiler hire services, equipment, company news and relevant offers.

Submitting an enquiry or requesting a quotation does not automatically subscribe you to marketing.

You can withdraw your consent at any time by clicking the unsubscribe link in our marketing emails or contacting info@nationwideboilerhire.co.uk.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We may keep a limited record of your unsubscribe request to ensure we respect your preferences.

 

8. Cookies and Google Ads conversion tracking

Cookies are small files stored on your device. Similar technologies can also store or access information about your visit.

Our Wix website uses essential cookies to support functions such as security and reliable website operation. These do not require your consent where they are strictly necessary to provide the service you request.

We also use Google Ads conversion tracking to measure the effectiveness of our advertisements, including whether someone who clicks an advertisement subsequently submits an enquiry through our website.

With your consent, Google uses cookies or similar technologies to connect your interaction with an advertisement to actions taken on our website. This may involve processing advertising identifiers, device and browser information, IP addresses and details of the conversion.

We use this tracking to measure advertising performance. We do not use Google Ads remarketing to target previous website visitors with personalised advertisements.

Advertising cookies and associated tracking requiring consent are only activated after you accept them through our cookie banner. You can refuse these cookies without affecting your ability to browse our website, submit an enquiry or request a quotation.

You can change or withdraw your consent through the cookie settings available on our website. Our cookie preference panel provides further information about the cookies used, including their purposes and durations.

For further information, see how Google uses information from websites that use its services.

 

9. Who we share information with

Where necessary for the purposes described in this policy, we may share personal information with:

  • Wix and other website hosting, IT, email and business software providers.

  • Marketing service providers that help manage subscriptions and communications.

  • Google, in connection with conversion tracking and your consent choices.

  • Engineers, transport providers and subcontractors who need relevant details to deliver our services.

  • Accountants, legal advisers, insurers and other professional advisers.

  • Public authorities or regulators where disclosure is required by law.

We limit the information shared to what is necessary and use appropriate contractual protections where providers process information on our behalf.

 

10. International data transfers

Our technology providers, including Wix and Google, operate internationally. Your personal information may therefore be processed outside the UK, including in the United States and other countries where these providers and their service providers operate.

Where UK data protection law requires safeguards for an international transfer, we ensure an appropriate mechanism applies. This may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

You can contact us for further information about the safeguards relevant to your personal information and how to obtain a copy.

 

11. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected.

When deciding how long to retain information, we consider:

  • Whether an enquiry or quotation is still active.

  • Whether information is needed to manage an ongoing or repeat hire.

  • Applicable accounting, tax and record-keeping requirements.

  • The nature of the information and the risks of retaining it.

  • Whether it is needed to resolve a complaint or establish, exercise or defend legal claims.

We review enquiry and quotation records and remove information that is no longer needed.

Marketing subscription information is retained until you withdraw consent or we remove your details following a review of inactive subscriptions. We may retain limited suppression records for as long as necessary to prevent unwanted marketing.

Cookie durations are explained in our website’s cookie preference panel.

When personal information is no longer needed, we securely delete or anonymise it.

 

12. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their work. No method of internet transmission or electronic storage can be guaranteed completely secure.

 

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information.

  • Ask us to restrict how we use your information.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where we rely on it.

You can object to the use of your personal information for direct marketing at any time.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

We normally respond to rights requests within one calendar month. If the law allows additional time, we will explain why and tell you when to expect a response.

 

14. Complaints

If you are concerned about how we handle your personal information, you can complain to us by email, telephone or post using the contact details above.

We will acknowledge your complaint within 30 days, investigate without undue delay, keep you informed and explain the outcome.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: www.ico.org.uk

We would welcome the opportunity to address your concerns first, but this does not prevent you from contacting the ICO.

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15. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements.

The latest version will be published on our website with the updated date. Where required, we will bring significant changes to your attention.

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